Last updated August 2026 · Machina Speak is pre-launch; this policy applies once the service is generally available.
Web purchases — subscriptions and minute packs — are processed and sold by Paddle, our merchant of record. Paddle handles billing, receipts and refunds for these orders under the Paddle Checkout Buyer Terms. To request a refund, reply to your Paddle receipt email, or contact us directly and we'll help you.
In-app purchases and subscriptions bought through the App Store are billed by Apple. Refunds for these are requested through Apple at reportaproblem.apple.com and decided by Apple under their terms. You can cancel a subscription anytime in your Apple ID settings; access continues to the end of the paid period.
Nothing here limits any non-waivable rights you have under the consumer-protection laws where you live, including cooling-off rights where they apply to digital services.
If a charge looks wrong, email us at mike@machinadeus.com — tell us the email you purchased with and roughly when, and we'll sort it out.